Terms of Service

This agreement

These terms are the agreement between you and Quademia. They apply when you create an account, buy anything from us, or use any of our products.

The organisation you are contracting with is [registered company name], registered in Ghana with company number [company registration number], at [registered address]. In these terms we call it Quademia, we or us, and we call you you.

By creating an account or making a payment, you accept these terms. If you do not accept them, please do not use the products. Our privacy policy explains what we do with your personal information and forms part of this agreement.

Please read this in full. We have tried to write it in plain English rather than in the language lawyers use among themselves, because a set of terms nobody can read is a set of terms nobody really agreed to.

What we provide

Quademia runs several products. These terms cover all of them:

• MyNclex — preparation for the NCLEX-RN examination. Two things sit inside it: a question bank you can subscribe to and study on your own, and tutored programmes run by independent tutors on top of that bank.
• MyNMCLicensure — preparation for Ghana’s Nursing and Midwifery Council licensure examination.
• MyTeacher — class-based assessment for teachers.
• Our schools product — formal examinations run across a whole school.

Some products still show our older QAcademy branding while they move across to Quademia. It is the same organisation and the same agreement.

Your account

• You must be 18 or over to open an account yourself. The exception is our schools product, where a school enrols its own students and takes responsibility for doing so.
• Give us accurate details, and keep them up to date. We use your email address to send you things that matter — receipts, password resets, and notices about your programme.
• An account belongs to one person. Do not share your login, and do not let anyone else study on your account. This is the term we enforce most firmly: shared accounts are how a paid subscription turns into a free one for a group, and we may suspend an account we can see being used by several people at once.
• Keep your password to yourself, and tell us at hello@quademia.com straight away if you think somebody else has got into your account. You are responsible for what happens on your account until you tell us.

You can close your account at any time — see section 13.

What you are buying

Everything we sell is access for a period of time, not a permanent copy of anything. What that means in each case:

Question-bank access

Sold as passes of a fixed length — for example 30, 90 or 180 days. Your access runs from when the pass is activated and ends when it expires. If you buy another pass while one is running, the time is added on; it does not start again.

Readiness packs

A readiness pack is a one-off assessment with a single window. Once you start it, that window runs to its end and is used up — whether or not you sit the assessment inside it, it does not reset and it is not restored. Please do not start one until you are ready to use it.

Tutored programmes

You are buying a place in a named group — a cohort — following a published schedule with a start date, taught by a named tutor. What the programme includes is set out on its page before you pay: scheduled live sessions, work set before and after them, and any recordings. Read section 7 before enrolling; the tutor relationship is the part people most often misunderstand.

Free trials and grants

Where we give access free — a trial, or a grant from our support team — it can be withdrawn at any time, and nothing in this agreement entitles you to keep it.

Prices and payment

• Prices are shown in Ghana cedis (GHS) or US dollars (USD), and the price you see at checkout is the price you pay us.
• Payments are taken by Paystack, our payment provider. Your card details go to them, not to us. Your own bank may add a currency-conversion or international fee, which we neither set nor receive.
• Access starts once payment is confirmed. If a payment fails or is reversed, the access it paid for can be suspended or removed.
• Prices can change, but never for something you have already bought. A change takes effect on your next purchase or renewal.
• We do not renew automatically. When a pass ends, it ends. Nothing recurring is charged to your card without you buying it.

Paying a programme in instalments

Some programmes can be paid in instalments. If you choose one:

• you are committing to the whole price, not only the first payment;
• each instalment falls due on the date shown in your plan, and we will remind you before it does;
• if an instalment is not paid, we may pause your access to the programme until it is. We will tell you before we do, and pausing does not cancel what you still owe.

Paying your tutor directly

Some tutors accept cash or a bank transfer instead of paying through the site, and record it against your enrolment. Where that happens, the payment is between you and the tutor. The record in our system reflects what the tutor entered. If you have paid and your access has not been unlocked, take it up with your tutor first; if that does not resolve it, tell us.

Refunds and cancellation

Question-bank passes

You can ask for a full refund within [refund window, e.g. 14 days] of buying a pass, provided you have not used it substantially — which we treat as answering more than [threshold, e.g. 50] questions. After that, or once the pass is substantially used, it is not refundable.

Readiness packs

Refundable while unused. Once you start the window it is used up and is not refundable, whether or not you sat the assessment.

Tutored programmes

• Before the cohort starts: a full refund if you cancel at least [notice period, e.g. 7 days] before the start date.
• After the cohort starts: [after-start refund position].
• If a tutor turns down your enrolment request after you have paid, you get a full refund. We process these by hand, so allow a few working days.
• If we or the tutor cancel a cohort, you can move to another cohort or take a full refund of the part you have not received.

How to ask

Email hello@quademia.com with the email address you paid with. Refunds go back to the card or account the payment came from, and take [processing time] to appear.

None of this reduces any refund or cancellation right the law of your own country gives you as a consumer. Where those rights are stronger than this section, they win.

Tutors and tutored programmes

Tutors are independent. We vet them and we host their programmes; we do not employ them. Each tutor designs their own curriculum, sets their own schedule and teaches in their own way.

Who is responsible for what

• We are responsible for the platform, the shared question bank, taking payment, and the records held inside our products.
• Your tutor is responsible for the teaching, the schedule, their own materials, the live sessions, and anything they arrange with you outside our products.

What can change

A published schedule is a plan. Sessions can be moved, and a tutor can be ill. We expect tutors to give reasonable notice and to make up material that is missed. If a cohort is abandoned part-way through, we will offer you a place in another cohort or refund the part you did not receive — see section 6.

Live sessions

Live classes run on outside platforms such as Zoom, Google Meet or Microsoft Teams, on the tutor’s own account. Their terms and their privacy policy apply to you when you join. Sessions may be recorded and shared with your cohort; a recording can capture your name, your voice, your camera picture and your chat messages. If you would rather not appear, keep your camera and microphone off.

Recordings and materials are for your own study inside the cohort. Do not download, re-share, post or sell them.

If you are a tutor

• You confirm that you hold the qualifications and registration you have told us about, and you will tell us if that changes.
• You are responsible for the material you upload — see section 10.
• You will treat your students fairly and keep what you learn about them confidential.
• We may remove a programme, or end a tutor’s access, where these terms are broken or students are being let down. Where a cohort is running, we will try to see the students through it.

How you may and may not use the products

Please do not:

• share your account, your password, or your access with anyone else;
• copy, download in bulk, scrape, screenshot for distribution, republish or sell our questions, explanations, recordings or any other material;
• use our material to build or train a competing product, including by feeding it into an automated system for that purpose;
• take our content into a real examination, or use it in any way that breaks the rules of the NCLEX, the NMC licensure examination or any other test;
• upload anything unlawful, abusive, or that you do not have the right to upload;
• try to get around our security, access another person’s account or data, or disrupt the service for others;
• harass or abuse other students, tutors, or our staff.

Our questions are our livelihood. Bulk copying is the thing most likely to end an account without warning, and we may pursue it further where the scale justifies it.

Our content, and the trademarks of others

The questions, explanations, case studies, images, layouts, software and everything else in our products belong to us or to the people who licensed them to us.

While your access lasts, we give you a personal, non-exclusive, non-transferable, revocable licence to use that material for your own study. That licence ends when your access does. It does not let you copy or pass on the material, and it does not transfer ownership of anything.

Content you upload

Anything you upload — a tutor’s teaching materials, a profile picture, a question you write — stays yours. We do not claim ownership of it.

You do give us permission to store it, display it and deliver it to the people it is meant for, for as long as you keep it on the platform and for a short period afterwards while backups expire. That permission is what lets the product show your material to your students; we do not use it for anything else.

By uploading something, you confirm that:

• you own it, or you have permission to use it in this way;
• it does not infringe anyone’s copyright — in particular, that it is not copied from another exam-preparation provider or from a textbook;
• it is lawful and not abusive.

We can remove content that breaks these terms, and we will tell you why. If you believe something on our platform infringes your copyright, write to hello@quademia.com telling us what and where it is, and we will look into it promptly.

What we do not promise

We cannot and do not guarantee that you will pass any examination. Whether you pass depends on your own preparation, your knowledge and the day itself. Nobody honest can promise you a result, and we will not.

Scores, readiness indicators and any other measure we show you describe your practice with us. They are our opinion, not a prediction of your real result and not a substitute for the judgement of a regulator.

We work hard to keep our questions accurate and current, but exam content and clinical guidance change. If you think something is wrong, tell us — reports from students are how the bank gets better.

The products are provided as they are. We do not promise that they will always be available or uninterrupted. We may need to take them down for maintenance, and we will give notice where we can.

Changes to the products

We will keep developing the products: adding questions, changing how things look, and improving what is there. Most changes are improvements and need no notice.

If we remove or materially reduce something you have paid for, we will tell you, and you can take a refund of the part you have not received — see section 6.

Ending this agreement

You can leave at any time

Stop using the products, or ask us to close your account at hello@quademia.com. Closing your account does not by itself refund time you have paid for — section 6 covers when a refund is due. Our privacy policy explains what happens to your information afterwards.

When we can suspend or close an account

We may suspend or close your account if:

• you break these terms — sharing an account, or copying our material in bulk, being the usual reasons;
• a payment fails, is reversed, or an instalment goes unpaid;
• we reasonably suspect fraud or unlawful use;
• we are required to by law.

We will tell you why, and where the problem can be fixed we will give you a chance to fix it first — unless the breach is serious enough that we cannot. If we close your account for a serious breach, you are not entitled to a refund of unused time. If we close it for any other reason of our own, you are.

If we withdraw a product altogether, we will give reasonable notice and refund the unused portion of anything you have paid for.

Our responsibility to you

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nor do they take away rights the law of your own country gives you as a consumer.

Subject to that:

• we are not responsible for an examination result, for a career or visa decision that follows from one, or for study time you feel was wasted;
• we are not responsible for what an independent tutor does outside our products, or for the outside platforms a live session runs on;
• we are not responsible for losses that were not a foreseeable result of us breaking this agreement, or for lost profits or lost business;
• our total responsibility to you for everything connected with this agreement is limited to [liability cap — e.g. the amount you paid us in the 12 months before the claim].

Changes to these terms

We may change these terms — for example, when we add a product or a new way of paying. The version number and date at the top tell you which version you are reading.

If a change matters to you, we will email account holders at least [notice period, e.g. 14 days] before it takes effect. Carrying on using the products after that means you accept the new terms. If you do not accept them, tell us and we will refund the unused portion of anything you have already paid for.

Changes never apply backwards to a purchase you have already made.

If something goes wrong

Please come to us first. Email hello@quademia.com and tell us what has happened. We aim to reply within [response time, e.g. 5 working days], and most problems are solved that way.

This agreement is governed by the laws of Ghana, and the courts of Ghana have jurisdiction over any dispute. If you are a consumer living elsewhere, this does not take away the protection of the mandatory consumer laws of the country you live in, or your right to bring a claim in your local courts where those laws give you one.

Other things worth saying

• These terms are the whole agreement between us about the products, together with our privacy policy and anything shown on the page of a product at the time you bought it.
• If one clause turns out to be unenforceable, the rest of the agreement still stands.
• If we do not enforce something straight away, we have not given up the right to enforce it later.
• We may transfer this agreement if the business is sold or reorganised; your rights are not reduced by that. You cannot transfer your account to somebody else.
• Nobody else can enforce this agreement. It is between you and us.

How to contact us

hello@quademia.com

Our postal address will appear here once the company registration is complete: [registered address].